Dispute Resolution
We're here to help resolve issues fairly. Our dispute resolution process ensures both buyers and sellers get fair outcomes when problems arise.
Types of Disputes We Handle
Item Quality Disputes
When the item received doesn't match the listing description
Common Examples:
- •Item condition is worse than described
- •Missing features or accessories
- •Wrong model or specifications
- •Undisclosed damage or defects
Payment Issues
Problems with payment processing or refunds
Common Examples:
- •Payment not received by seller
- •Refund not processed
- •Payment held incorrectly
- •Disputed transaction amounts
Delivery Problems
Issues with item delivery or pickup
Common Examples:
- •Item not delivered as promised
- •Delivery delays without notice
- •Wrong item delivered
- •Pickup location issues
Communication Breakdown
When parties can't agree or communicate effectively
Common Examples:
- •Seller not responding to messages
- •Buyer not confirming receipt
- •Misunderstandings about terms
- •Unresolved negotiations
How Dispute Resolution Works
Submit Dispute
ImmediatelyFile a dispute through your account or contact support with details
Initial Review
Within 24 hoursOur team reviews the dispute and gathers information from both parties
Evidence Collection
1-2 business daysWe request photos, messages, receipts, and other relevant evidence
Mediation
2-3 business daysOur team mediates between parties to reach a fair resolution
Resolution
3-5 business days totalFinal decision is made and implemented (refund, return, or other action)
Tips for Successful Dispute Resolution
Document Everything
Keep photos, messages, receipts, and screenshots of all interactions
Report Quickly
File disputes as soon as possible, ideally within 48 hours of the issue
Be Honest
Provide accurate information and evidence. False claims can result in account action
Communicate Clearly
Explain your issue clearly and provide all relevant details
Possible Resolution Outcomes
Full Refund
Buyer receives complete refund if item doesn't match description
Partial Refund
Buyer receives partial refund if item has minor issues
Return & Refund
Item is returned to seller and buyer receives full refund
Replacement
Seller provides replacement item or correct item
Important Information
- • Disputes are reviewed fairly and impartially by our team
- • Both parties have the opportunity to present their case
- • Decisions are based on evidence, policies, and fairness
- • Most disputes are resolved within 3-5 business days
- • False or malicious disputes may result in account action
Related Resources
Need to File a Dispute?
If you have an issue with a transaction, contact our support team or file a dispute through your account. We're here to help resolve issues fairly.