Buyer Protection
Shop with confidence knowing you're protected. Qwikyo's comprehensive buyer protection ensures safe transactions, accurate listings, and fair dispute resolution.
Item Description Guarantee
If the item you receive doesn't match the listing description, you're protected.
What's Covered:
- Item condition differs significantly from description
- Missing features or accessories mentioned in listing
- Wrong model, size, or specifications
- Item is damaged beyond described wear
How It Works:
- 1Report the issue within 48 hours of receipt
- 2Provide photos showing the discrepancy
- 3Our team reviews your case
- 4Full refund or return arranged if valid
Secure Payment Protection
Your payments are held securely until you confirm receipt and satisfaction.
What's Covered:
- Funds held in escrow until delivery confirmation
- Automatic refund if item not received
- Protection against fraudulent sellers
- Dispute resolution support
How It Works:
- 1Payment held securely in Qwikyo system
- 2Inspect item upon delivery
- 3Confirm receipt only if satisfied
- 4Funds released to seller after confirmation
Fraud Protection
We monitor and protect against scams, fake listings, and fraudulent activity.
What's Covered:
- Fake or stolen items
- Scam listings removed immediately
- Suspicious seller activity flagged
- Identity verification for high-value items
How It Works:
- 1Report suspicious listings or sellers
- 2Our security team investigates
- 3Immediate action on confirmed fraud
- 4Full refund if you've been scammed
Dispute Resolution
We help resolve disputes between buyers and sellers fairly and quickly.
What's Covered:
- Item quality disputes
- Payment issues
- Delivery problems
- Communication breakdowns
How It Works:
- 1Submit dispute with evidence
- 2Both parties provide their side
- 3Qwikyo team reviews and mediates
- 4Fair resolution within 3-5 business days
Our Guarantees
7-Day Return Window
Return eligible items within 7 days if they don't match the description or have undisclosed defects.
Full Refund Guarantee
Get a complete refund if the item is significantly different from what was described.
Free Dispute Resolution
Our team helps resolve issues at no cost to you. We're here to ensure fair outcomes.
24/7 Support
Report issues anytime. Our support team is available around the clock to help.
What to Do If Something Goes Wrong
Item doesn't match description
Report within 48 hours with photos. We'll review and arrange refund or return.
Item not received
Contact seller first. If no response, report to us. We'll investigate and refund if needed.
Item is damaged
Take photos immediately. Report the damage within 48 hours for fastest resolution.
Seller is unresponsive
Use Qwikyo messaging. If no response in 24 hours, contact support for assistance.
Suspected fraud
Report immediately. Don't complete payment. We'll investigate and take action.
Tips for Maximum Protection
Related Resources
Shop with Confidence
With Qwikyo's buyer protection, you can shop knowing you're covered. Browse our marketplace and find great deals safely.
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