Customer Success Manager

Join our operations team as a Customer Success Manager and help ensure our users have the best possible experience on Qwikyo. Key Responsibilities: • Build and maintain relationships with key customers • Proactively identify and resolve customer issues • Onboard new users and help them get started • Gather customer feedback and communicate insights to product team • Track customer health metrics and identify at-risk accounts • Create and maintain customer documentation and resources What We're Looking For: • 2-3 years of customer success or account management experience • Excellent communication and interpersonal skills • Strong problem-solving and analytical abilities • Experience with CRM tools (Salesforce, HubSpot, etc.) • Ability to work in a fast-paced environment • Empathy and customer-first mindset